I’ve just been reading through a recent report from my long-time collaborator professor Christopher Hodges. It is full of insights, here’s just one quick highlight:
Every dispute resolution pathway should be reviewed against its ability to provide satisfactory answers to three questions:
- How do people identify and access information, advice, support, and assistance in solving their problems?
- How do we ensure that dispute resolution pathways are simple, effective, and cost-effective and deliver justice to people and organizations?
- How do we identify systemic problems, and address them so as to reduce risk of future recurrence?
You can download the full report on the FLJS.org – and whilst there you’ll also find other publications that may be of interest, including: