OUT NOW: Culture Audit in Financial Services

In the next wave of conduct regulation in financial markets, from 2021 conduct regulators in the UK and elsewhere expect firms to produce evidence on how they are improving behaviour and culture. Facing this, many practitioners are anxious that their current reporting and management information (MI) are irrelevant to meeting as-yet unclear regulatory expectations. ThisContinue reading “OUT NOW: Culture Audit in Financial Services”

The results are in: Global COVID-19 Culture Assessment

How has COVID-19 impacted the values and culture of organisations? What is needed to recover and thrive?  These are great questions – because we’re seeing values change right in front of our eyes. Change that normally would take years, not weeks. The Global COVID-19 Culture Assessment sought to answer these – and more questions – toContinue reading “The results are in: Global COVID-19 Culture Assessment”

Shared values contribute to safe landing – the case of Southwest Airlines

There is no point in sitting in the Board room and choosing values in a vacuum; no matter how well you think you know your business, unless… The view from the C suite is different from the view from other vantage points. It can be a reality distortion field. I’ve seen it for myself. NoContinue reading “Shared values contribute to safe landing – the case of Southwest Airlines”