OUT NOW: Culture Audit in Financial Services

In the next wave of conduct regulation in financial markets, from 2021 conduct regulators in the UK and elsewhere expect firms to produce evidence on how they are improving behaviour and culture. Facing this, many practitioners are anxious that their current reporting and management information (MI) are irrelevant to meeting as-yet unclear regulatory expectations. ThisContinue reading “OUT NOW: Culture Audit in Financial Services”

‘…what 99% of people intuitively want from their workplace’

A brief AretéThoughts Q&A with Dr Roger Miles: What is the most important contribution culture can make to the lives of people in organisations? To affirm a collective, pro-social purpose. This may partly be found within “what shareholders think their money represents” but increasingly it’s so much more than that: a sense that as an organisation movesContinue reading “‘…what 99% of people intuitively want from their workplace’”

Chartered Banker: Are we getting to the root of what will drive change?

I recently participated in a webinar for the Chartered Banker Institute, focused on the importance of culture and conduct. It was a great opportunity to talk about something we are both passionately promoting in our respective lines of work: individual engagement with improving organisation culture and our accountability. Not only to our customers, and societyContinue reading “Chartered Banker: Are we getting to the root of what will drive change?”